Terms of Service

Terms of Service

Last Updated: January 15, 2025

1. Agreement to Terms

By accessing or using ChatAgents.io ("Service"), operated by Xenyo Limited ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Service Description

ChatAgents.io is a SaaS (Software as a Service) platform that enables users to create and deploy AI-powered chatbots using custom knowledge bases. The Service includes features for training, deployment, and management of AI chatbots.

3. Account Terms

3.1 Account Registration

  • You must be 18 years or older to use this Service
  • You must provide accurate, current, and complete information
  • You are responsible for maintaining the security of your account credentials

3.2 Account Plans

  • Service is offered in various subscription tiers
  • Plan features and limitations are specified on our pricing page
  • We reserve the right to modify plan features and pricing with notice

4. User Content and Data

4.1 Content Ownership and Responsibility

  • You retain all rights to your content
  • You grant us license to use, process, and display your content to provide the Service
  • You acknowledge that the Service is not intended for storing confidential information
  • You are responsible for maintaining original copies or backups of all submitted content
  • You acknowledge that submitted content may be processed by third-party AI services
  • We are not responsible for any loss or corruption of submitted content

4.2 Acceptable Use

You agree not to use the Service to:

  • Upload illegal or unauthorized content
  • Violate intellectual property rights
  • Create chatbots that promote harmful or malicious content
  • Attempt to breach security measures or exploit the Service in any way
  • Scrape, crawl, or download content from websites without proper authorization or ownership
  • Exceed reasonable request rates or bypass any rate limiting mechanisms
  • Attempt to reverse engineer or compromise the Service's functionality
  • Create or distribute content that Xenyo Limited determines, in its sole discretion, to be inappropriate, including but not limited to:
    • Pornographic or sexually explicit material
    • Hate speech or discriminatory content
    • Content promoting violence or illegal activities
    • Content that harasses, bullies, or promotes harm to individuals or groups
    • Misleading or fraudulent content
    • Any other content deemed inappropriate by Xenyo Limited

5. Payment Terms

5.1 Billing

  • Services are billed on a subscription basis
  • Subscription fees are charged in advance and non-refundable
  • We reserve the right to change pricing with notice for future billing periods

5.2 Downgrades and Cancellation

  • You may downgrade or cancel your subscription at any time and will take effect at the end of the current billing period
  • No full or partial refunds will be issued for unused portions of the billing period

6. Service Availability and Support

6.1 Service Availability

  • The Service is provided on an "as-is" and "as-available" basis
  • We reserve the right to modify, suspend, or alter the Service and its features
  • We do not guarantee uninterrupted, secure, or error-free operation
  • Service may be interrupted for maintenance, updates, or technical issues
  • We are not liable for any downtime or service interruptions
  • We will make reasonable efforts to notify users of planned maintenance

6.2 Technical Support

  • Support provided via email
  • Self-service resources available

7. Data Processing and Privacy

7.1 Data Processing

  • Service processes data using AI technologies
  • Data may be processed by third-party AI providers
  • We implement industry-standard security measures but cannot guarantee absolute security

7.2 Privacy

  • Data collection and use governed by our Privacy Policy
  • Compliance with applicable data protection laws

8. Intellectual Property

8.1 Platform Rights

  • All Service features, code, and design are our property
  • Users may not copy or redistribute platform features

8.2 Chatbot Output

  • You own chatbot conversations and training data
  • We maintain rights to underlying technology

9. Termination

9.1 Termination by Us

We may terminate or suspend access to our Service immediately, without prior notice, for:

  • Terms of Service violations
  • Harmful use of the platform
  • Non-payment of fees
  • Upon request from law enforcement or governmental authorities
  • Security concerns or suspicious activity
  • Risk of legal exposure or liability
  • Any other reason we deem necessary

In case of termination by us:

  • Any refund considerations will be at our sole discretion
  • If granted, refunds shall not exceed the pro-rata amount of unused prepaid fees for the current billing period
  • No compensation will be provided for any other costs, losses, or damages
  • Users are responsible for exporting their data prior to termination

9.2 Service Discontinuation

In the event of service discontinuation:

  • We will attempt to provide 30 days notice when feasible
  • You will be entitled only to a prorated refund of any prepaid fees
  • You are responsible for exporting your data before the termination date
  • We may offer data export tools or assistance, subject to availability
  • We are not liable for any consequential damages or losses

10. Limitation of Liability

  • Service provided "as is"
  • No warranties regarding performance or outcomes
  • Limited liability to subscription fees paid

11. Changes to Terms

  • We reserve the right to modify these terms
  • Users will be notified of significant changes
  • Continued use constitutes acceptance of changes

12. Contact Information

For questions about these Terms:


Xenyo Limited
Email: support @ chatagents.io

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong.