Privacy Policy

Last updated: 15 January 2025

Thank you for choosing Chatagent (“we,” “us,” or “our”). We value your privacy and strive to protect your information in compliance with applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard data when you use our website at Chatagents.io and any related products and services (collectively, the “Service”).

1. Who We Are

Chatagent is operated by Xenyo Limited, a limited company registered in Hong Kong, providing a software-as-a-service (“SaaS”) platform. This platform enables businesses worldwide to create AI chatbots leveraging their own company or public knowledge base.

2. Scope of This Policy

This Privacy Policy applies to all users of our Service. By accessing or using the Service, you agree to the collection and use of data in accordance with this policy. If you do not agree, please discontinue use of the Service.

3. Information We Collect

3.1 Business Information

Because our Service is intended primarily for business use, we collect and store information that businesses (or authorized representatives of businesses) upload or add to the knowledge base. This “Business Information” may include:

Company details (e.g., name, address, industry).
Publicly available documents or data such as your website content
Other content you submit for training and powering your AI chatbots (e.g., FAQs, manuals, product descriptions).

Please only upload or add information that you have the right to share and that you are comfortable being processed by our AI tools and potentially shared with end-users through channels like websites, chat widgets, WhatsApp, or other integrations.

3.2 Personal Data

While the Service primarily deals with Business Information, we may collect limited personal data (“Personal Data”), such as:

Name and email address (for account creation, login, or billing contacts).
Payment information (handled through third-party payment processors like Stripe; we do not directly store your full payment details).

3.3 Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., pixels, beacons, tags) for marketing, analytics, payment processing, and to enhance user experience. Cookies help us:

Recognize you and maintain your preferences.
Understand how you interact with the Service.
Provide secure payment and checkout processes.
Track marketing campaign success.

You can configure your browser to refuse some or all cookies, or to alert you when cookies are being sent. However, some parts of our Service may not function properly without cookies.

3.4 Log Data

Our servers may automatically record information when you use our Service (“Log Data”), which may include:

IP address.
Browser type and version.
Pages or features of our Service accessed.
Date and time of requests.

We use Log Data to analyze trends, administer the Service, improve performance, and gather broad demographic information for aggregate use.

4. How We Use Your Data

We use the information we collect for the following purposes:

Service Delivery: To provide and maintain the Service, including processing payments and providing customer support.
Improvement and Personalization: To improve our offerings, develop new features, and personalize user experiences.
Communication: To send administrative and promotional emails, respond to inquiries, and notify you of important updates.
Analytics: To analyze usage patterns and metrics to evaluate and improve our Service.
AI Processing: To process your knowledge base data through AI providers (e.g., Azure OpenAI or others) strictly for generating chatbot responses.

5. Sharing and Disclosure of Data

We may share your data in the following circumstances:

Service Providers: We employ trusted third parties to perform functions on our behalf (e.g., hosting, payment processing, AI model training). They have access to your data only to the extent necessary to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, user data may be transferred as part of that transaction, subject to confidentiality obligations.
Legal Requirements: We may disclose data if required by law or in response to lawful requests by public authorities.
Protection of Rights: We may disclose data to protect our rights, property, or safety, or that of users or others, in line with applicable law.

6. International Transfers

We offer our Service globally. Accordingly, your data may be transferred to and processed in countries different from your own, including jurisdictions where data protection regulations may differ. We take steps to ensure that your data receives an adequate level of protection, including the use of contractual clauses and industry-standard security measures.

7. Data Security

We take commercially reasonable steps to protect your data from unauthorized access, alteration, disclosure, or destruction. Although we strive to use best practices and industry-standard security measures, no electronic transmission or storage method is entirely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Business Information that you upload remains stored for the duration of your account’s active status or as needed to provide you with the Service.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights over your Personal Data, which could include the right to:

Access and request a copy of your Personal Data.
Request correction or deletion of inaccurate or unnecessary Personal Data.
Object to or restrict the processing of your Personal Data.
Withdraw consent (if we process data based on consent).

Contact us using the details below to exercise these rights. We will respond in accordance with applicable data protection laws.

10. Intended Audience (18+)

Our Service is intended for business use and is generally aimed at individuals who are 18 years or older. If you believe anyone under 18 has provided us with Personal Data, please contact us immediately.

11. Third-Party Links

Our Service may contain links to websites or services that we do not control. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated “Last updated” date. Your continued use of the Service after any changes constitute your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Xenyo Limited
[Contact Email: [email protected]]

We appreciate your trust in Chatagent and will continue to safeguard your data in accordance with applicable laws and best practices.